About Us

How To Contact Kinesis

General customer inquiries

Phone: 1-800-454-6374 (US only) or 425-402-8100
Fax: 425-402-8181
Email: sales@kinesis.com
Hours: M-F, 8 AM – 5 PM Pacific
Tech Support available M-F, 8:30 AM – 11:30 AM & 12:30 PM – 4:30 PM Pacific
Closed: MLK Jr. Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and 12/25-01/02.

Kinesis technical support

For repairs and upgrades please contact technical support (tech@kinesis.com) for an RMA number. If you need help urgently, please call 425-402-8100 (option 2). When you contact Kinesis or leave a message to request technical support, please provide the following information:

  • Your name, phone number, city, and email address
  • Kinesis product model and serial number (required)
  • Purchase date of Kinesis product and vendor name, if you know it
  • Computer model and operating system (required)
  • Details of your problem or question
FAQs, Troubleshooting & User Manuals

For technical questions concerning your product the best place to start is to refer to our Tech Support page. This is where you will find answers to FAQs, troubleshooting a particular issue and downloading user manuals.