Contacting Technical Support

For repairs and upgrades please contact technical support ( for an RMA number. If you need help urgently, please call 425-402-8100 (option 2). Phone lines are staffed M-F between 8:30 AM – 11:30 AM and 12:30 PM – 4:30 PM Pacific time. If you call and a technician is not available, we will return your call as soon as possible. However, we are unable to return phone calls to locations outside of North America. When you contact Kinesis or leave a message to request technical support, please provide the following information:

  • Your name, phone number, city, and email address
  • Kinesis product model and serial number (required)
  • Purchase date of Kinesis product and vendor name, if you know it
  • Computer model and operating system (required)
  • Details of your problem or question
FAQs, Troubleshooting & User Manuals

For technical questions concerning your product the best place to start is to refer to the left side bar of this page. This is where you will find answers to FAQs, troubleshooting a particular issue and downloading user manuals.