For user’s with Windows 7 computers that have a USB 3.0 USB port we advise to purchase the new Advantage2 keyboard that is fully compatible with Windows 7 and USB 3.0 ports.
If the key seems electronically dead, you can try removing the individual keycap (if you have a USB keyboard it should have came with a “keycap removal tool.” Use this to remove the keycap. If your keyboard did not come with the tool, use two paper clips- bend them in the shape of a hook or “J” and pull the keycap straight up) and spray canned air inside the key switch to remove any dirt/debris. If there appears to be any sticky residues on the keycap or on the key switch, try to clean the area as best as you can (usually a damp paper towel is good enough).
If the problem continues, it is likely that the individual key switch is damaged and may require a repair.
The best solution is to contact Kinesis Technical Support to setup a repair, however if you’re willing to open the keyboard we can also provide step-by-step instructions on how to reset the keywell.
To check, open up some kind of text editor and press and hold the equals key and tap the letter “s” (=s). You should see some text on the screen. If you see any of the function keys listed inside the brackets [F3 F4 etc.,] then you know the Multi Media features are active.
Normally, this is turned on by holding down the equals key and tapping the letter “n.”
To disable the Multi Media feature, enter the Instant Configuration you’re currently in.
So for example, if your keyboard is in Windows Mode, select Windows mode by holding down the equals key and tapping “w” (=w). (=m for mac mode and =p for PC mode).
This will clear the settings and your function keys should behave as expected.
If you have ruled out the adapter cable, try connecting to a different computer (preferably a different brand and/or model) if possible and see if you can reproduce the problems or not.
The Advantage keyboard has a minor timing incompatibility with some computers and OS versions which causes this to happen more frequently than normal. While there is no known way to prevent this problem, an easy solution when it happens is to tap the stuck key, which will instantly release it. Since it is often hard to know which key is stuck, you can just tap shift keys. If that doesn’t fix it, tap the ctrl and alt keys.
The Advantage2 keyboard has all new electronics and should only experience this problem rarely if at all, and no more often than any other good quality USB keyboard.